PHONE FOR SUPPORT 1-888-852-9099, 9 AM TO 9:00 PM, 7 DAYS A WEEK

Call and Chat Volunteer Responder Training

Empower Yourself to Support Others

Faith-based training for compassionate crisis support volunteers.

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TELECARE CRISIS & CARING LINE

We're here to listen. Talk to a caring call responder now.

Compassionate support

At Telecare Crisis & Caring Line, we provide compassionate, confidential support to anyone in need. Our trained listeners are here to help you navigate through life's toughest moments with empathy and understanding.


Call for support

Our phone line is open 9 a.m. to 9 p.m. to callers throughout British Columbia.  For Crisis or Emotional Support Call: 604-852-9099 in Abbotsford and Mission or 1-888-852-9099 toll-free throughout British Columbia. If you are in a life-threatening situation, please call 911.

Stories and Updates

Voices of Hope and the Latest from Our Team

Cell Phone Chat

Telecare is Adding a Digital Lifeline (Updated)

January 19, 2025
Telecare is taking a bold step into the future of emotional support by reintroducing chat services, offering a lifeline to those who need it most in a way that meets them where they are.
Woman on phone looking out the window

A Lifeline in the Silence: Margaret’s Story

December 17, 2024
When my husband passed away three years ago, I lost more than a partner—I lost my sense of purpose. My name is Margaret, and I’m 72 years old. I spent nearly 50 years married to the love of my life, building a home, raising children, and sharing every part of my day with him. When he was gone, the house we filled with laughter and memories became unbearably quiet.
Colleg male with backpack

A Lifeline of Hope: Jamie’s Story

December 10, 2024
One night, lying awake in the early hours, I came across Telecare’s number while scrolling through mental health resources. Something about the phrase “compassionate listening” gave me the courage to call. My hands shook as I dialled, but I thought, What do I have to lose?
A book cover with the word Psalms on it.

Finding Hope in Difficult Times: Turning to the Psalms

December 2, 2024
Life is filled with moments of difficulty, pain, and uncertainty. In such times, finding words to express our emotions or to pray can feel impossible. The Psalms, however, offer a lifeline.
Fall Updates. Trees changing colour.

October 2024 Updates

By Rodney Janz • October 14, 2024
Another change at Telecare is that we are returning to cohort training twice a year rather than on-your-own training via online resources.
3 people lsitening

The Power of Active Listening in Caregiving: Transforming Connections and Improving Care

By Rodney Janz • September 9, 2024
In this blog, we’ll explore how improving your listening skills can make a massive difference in your caregiving role and introduce you to our “Listen Up!” workshop, a fantastic opportunity to enhance your ability to listen, connect, and make a lasting impact.
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Become a better listener

This free video series provides you with the tools needed to improve your listening skills. 

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Learn the skills needed

to help real people in distress

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Youth Chat

Prefer to text and chat?


The link below immediately takes you to the Youth in BC Chat program. Online chat is available from Noon to 1 AM in BC and Yukon Only.


Chat with a Provincial Crisis Responder now - CLICK HERE*


*Note: This is a program offered with permission by YouthInBC.com which is a program of the Crisis Centre. Telecare is not affiliated with the Crisis Centre.


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