Sometimes I wondered if Louisa would ever make any progress.

She called often because she was stuck in the grief of a past loss and struggling to find a suitable job. As she continued to call multiple times a week and share the same stories of her past, I wondered what I could do to help her on the line. I could tell she was a smart woman who loved the Lord, but she couldn’t seem to get out of this cycle of depression, fear, and regret.

One day Louisa told me that she felt like she was nobody’s priority, nobody’s first choice. It hit me that her biggest problem was not unemployment or even the loss she had experienced, but more the crushing belief that she did not matter. I now could fully empathize with her experience, even though her life was so different from mine.

Each time she called me I tried to encourage her to value herself and recognize her efforts to move forward, even though she felt she was making no progress.

One night a few weeks ago, she called and told me she had finally found a job after being more proactive! As we rejoiced together over this new opportunity, she told me that the people at Telecare have been some of the only people not to judge her in her struggles. I knew in that moment that God had used me and Telecare as a powerful agent of Christ’s love to a lost and lonely lamb.