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PHONE FOR SUPPORT: 1-888-852-9099, 9 AM TO 9:00 PM, 7 DAYS A WEEK
We Are Here
Telecare Crisis Line Volunteers receive extensive training yet understand that their role is not to fix people's problems. This is captured thoughtfully in the poem "We Are Here".
WE ARE HERE
We are here to listen,
Not to work miracles.
We are here to help people discover what they are feeling,
Not to make feelings go away.
We are here to help people identify their options,
Not to decide for them what they should do.
We are here to discuss steps with people,
Not to take the step for them.
We are here to help people discover their own strengths and resourcefulness,
Not to rescue them and leave them still weak and vulnerable.
We are here to help people discover they can help themselves,
Not to take responsibility for them.
We are here to help people learn to choose,
Not to make it unnecessary for them to make choices.
We are here to provide support for change,
Not to avoid change.
Page 4 - Telecare Guide to Answering Calls
For more information on how you can help see https://www.telecarebc.com/volunteer
Need Someone to Listen?
Remember, you're not alone on this journey. If you're seeking a compassionate ear and a heart that understands, we encourage you to call us. Support is just a phone call away. See below for information how to connect with us.
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Get the support you need
For Crisis or Emotional Support Call:
- 604-852-9099 in Abbotsford and Mission
- 1-888-852-9099 toll free throughout British Columbia
- If you are in a life threatening crisis, please call 911
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Join us for Listen Up!—an engaging and practical workshop aimed at improving your listening skills in ministry and caregiving roles.
Telecare is taking a bold step into the future of emotional support by reintroducing chat services, offering a lifeline to those who need it most in a way that meets them where they are.
When my husband passed away three years ago, I lost more than a partner—I lost my sense of purpose. My name is Margaret, and I’m 72 years old. I spent nearly 50 years married to the love of my life, building a home, raising children, and sharing every part of my day with him. When he was gone, the house we filled with laughter and memories became unbearably quiet.
One night, lying awake in the early hours, I came across Telecare’s number while scrolling through mental health resources. Something about the phrase “compassionate listening” gave me the courage to call. My hands shook as I dialled, but I thought, What do I have to lose?
Life is filled with moments of difficulty, pain, and uncertainty. In such times, finding words to express our emotions or to pray can feel impossible. The Psalms, however, offer a lifeline.
At Telecare Crisis & Caring Line, our mission to provide compassionate listening and support during personal crises is made possible by our dedicated volunteers and generous donors. Over the years, we have received thousands of calls from people seeking someone to listen.
Another change at Telecare is that we are returning to cohort training twice a year rather than on-your-own training via online resources.
Dr. Dave Currie, a renowned relationship expert and the founder of Doing Family Right, has dedicated over 40 years to strengthening marriages and families through faith-based counselling, teaching, and writing.
We are thrilled to invite you to Telecare’s Donor and Volunteer Appreciation Dinner—a special evening to celebrate the incredible people like you who help make a difference in our community. Whether through donations or volunteering, your support is essential in providing a lifeline to those at risk.
In this blog, we’ll explore how improving your listening skills can make a massive difference in your caregiving role and introduce you to our “Listen Up!” workshop, a fantastic opportunity to enhance your ability to listen, connect, and make a lasting impact.
Contact Info
Emergencies: 911
Supportive Listening:
604-852-9099
Supportive Listening (Toll Free):
1-888-852-9099
Admin. 604-852-4058
Email: admin@telecarebc.com